Privacy Policy

At House of Swadeshi, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and protected when you access or use our website.

By using our website or services, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to:

  • All visitors, users, and customers of the HoS website
  • All information collected through the website, customer support, and related services

This policy does not apply to third-party websites or platforms linked from our website.

2. Consent & Purchase Acknowledgement

By placing an order or using our services, you confirm that:

  • The information provided by you is accurate and voluntarily shared
  • Such information may be used for order processing, customer support, and service improvement
  • Transactional communication may be sent via email, SMS, WhatsApp, or similar channels

If you do not agree with this policy, please discontinue use of the website.

3. Information We Collect

Personal Information

May include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and communication records

Payment details are processed securely by third-party payment gateways and are not stored by HoS.

Non-Personal & Usage Information

May include:

  • Device and browser details
  • IP address and general location
  • Pages visited and website interaction data

4. How Information Is Collected

Information is collected when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to updates
  • Browse or interact with the website

5. Use of Information

We use information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate service-related updates
  • Improve website functionality and experience
  • Comply with legal and regulatory requirements
  • Prevent fraud or misuse

We do not sell customer data.

6. Information Sharing

Information may be shared only when necessary with:

  • Payment gateway providers
  • Shipping and logistics partners
  • Technology and analytics service providers
  • Government or legal authorities, if required by law

All sharing is limited and subject to confidentiality obligations.

7. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website performance
  • Remember preferences

You may disable cookies through your browser settings; however, some features may not function properly.

8. Data Protection

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, or misuse.
However, no online system can be guaranteed to be completely secure.

9. User Rights & Control

You may request to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Opt out of non-essential promotional communication

Requests can be made using the contact details below.

10. Minors & Third-Party Use

  • The website is intended for users aged 18 years and above
  • If you use the website on behalf of another person, you confirm that you have their consent
  • HoS does not knowingly collect personal data of minors

11. Limitation of Liability

HoS shall not be liable for:

  • Indirect or consequential damages
  • Data breaches beyond reasonable control
  • Unauthorized access despite reasonable security measures

12. Force Majeure

HoS shall not be responsible for failure or delay caused by events beyond reasonable control, including natural disasters, system failures, or regulatory actions.

13. Governing Law

This Privacy Policy shall be governed by the laws of India, and all disputes shall be subject to the exclusive jurisdiction of Indian courts.

14. Grievance Redressal & Contact

For privacy-related queries or concerns, please contact:

House of Swadeshi
Email: namaste@houseofswadeshi.com
Support Hours: Monday to Friday, 10:30 AM – 6:30 PM (IST)

 

International Data Transfer

If you are accessing our website or placing an order from outside India, you acknowledge and agree that your personal information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate.

Such transfers are carried out in accordance with applicable data protection laws and generally accepted security practices. By using our website, you expressly consent to this cross-border transfer and processing of information.